Who we are
Mediclaimswala (“we”, “us”) is an independent consultancy that helps policyholders in India with rejected, short-paid and delayed health insurance claims. You can reach us on +91 85029 67063 by phone or WhatsApp.
What we collect
- Details you type into our form or send us: your name, mobile number, city, insurance company, claim status, approximate claim amount and what happened.
- Documents you choose to share: your policy, rejection or settlement letter, discharge summary, hospital bills and letters with the insurer. These contain health information, which we treat as sensitive.
- Basic technical data: our hosting provider keeps standard server logs (such as IP address and browser type) for security. The website remembers your language choice in your own browser. We do not use advertising or tracking cookies.
Why we use it
Only to review your case, contact you about it, prepare and file your representation, and follow it up with the insurer, TPA, grievance cell or Insurance Ombudsman. We process your data on the basis of the consent you give when you contact us, under the Digital Personal Data Protection Act, 2023.
Who we share it with
- The insurer, TPA, grievance cell or Insurance Ombudsman handling your claim, and only with your agreement.
- Service providers we need to run the service, such as WhatsApp (Meta) for messages and our website host. They may only use your data to provide that service.
We never sell your data or use your medical documents for anything other than your case.
How long we keep it
For as long as your case is active, and afterwards only as long as the law requires us to keep records. When it is no longer needed, we delete it.
How we protect it
We limit access to the people working on your case and use reasonable security safeguards. No method of sending or storing data is completely secure, so please share only what your case needs.
Your rights
You can ask us to show you the data we hold about you, correct it, delete it, or stop using it by withdrawing your consent. You can also raise a complaint with us and, if you are not satisfied, with the Data Protection Board of India. To make any request, message or call us on +91 85029 67063.
Children
If a claim is for a child or a person who cannot consent, a parent or legal guardian should contact us on their behalf.
Changes to this policy
If we change how we handle your data, we will update this page and the date at the top.